1. Introduction
At HS Transportation and Coal Company (SMC-Private) Limited, we aim to ensure complete customer satisfaction with our coal supply and transportation services. This Refund Policy explains the conditions under which refunds may be issued.
2. Eligibility for Refunds
Refunds are only offered under the following conditions:
- Incorrect or Damaged Product: If the coal delivered is not as per agreed quality/specifications, or is damaged during transit.
- Service Failure: If the transportation service was not completed due to a fault on our part.
- Order Cancellation: If an order is cancelled before dispatch, a refund may be issued (subject to processing fees, if applicable).
3. Non-Refundable Conditions
We do not offer refunds in the following cases:
- Customer changes mind after delivery
- Incorrect order placed by the customer
- Minor quality variations within industry tolerance
- Delays caused by unforeseen events (weather, road conditions, strikes)
4. Refund Request Process
To request a refund, please follow these steps:
- Contact us within 2 days of delivery
- Provide order details and reason for the refund
- Share photographic evidence (if applicable)
- Allow 2โ5 working days for assessment and response
5. Refund Method
If approved, refunds will be issued via:
- Bank transfer
- Mobile wallet
- Or other agreed method
Processing time: 5โ10 working days after approval.
6. Contact for Refunds
To initiate a refund or for further questions:
๐ Phone: 0303-9507812
๐ง Email: khizerhayat1200@gmail.com
๐ Address: House No. 22, Street No. 01, Mohalla Town Committee, Basirpur, Pakistan
7. Policy Updates
We reserve the right to update or change this Refund Policy at any time. Please request the latest version or check with our office directly.